CompuCom Jobs

Printer Technician (Customer Service Engineer)

Ref No.: 21-00274

Location: Atlanta, Georgia

As part of a leading IT managed services specialist with more than 12,000 associates worldwide, we rely on the personal relationships we build with our consultants and the clients who depend on them. Join the e X cell team.

* * * Contract to Hire Opportunity * * *

The Printer Technician will be responsible for the installation, maintenance, and repair of thermal, laser, and impact printers and/or FHE (Forms Handling Equipment). This candidate will be expected to demonstrate professional and proactive customer service skills.

• This is a driving position which requires a DMV background check to be completed

• Use of reliable, personal vehicle required – miles reimbursed according to company policy and car stipend for automobiles under 6 years

Essential Functions:

• Installs, maintains, and repairs thermal, laser, and impact printers and/or FHE

• Repairs and corrects malfunctions as necessary

• Prepares detailed service and failure records

• Trains customers on products

• Responds to emergency repair calls as needed

• Communicates promptly and accurately all information required by internal support functions

• Provides a high level of customer satisfaction by ensuring that repairs are done properly and in a timely manner

• Responsible for understanding customers' business and the use of the products and Peak services in connection with customer business

• Identifies leads

• On-call participation required

Other Duties:

• Critical physical effort consisting of continuously standing, bending, and handling equipment

• Stand-by duty as required

• Exposure to limited amounts of noise and paper dust

• Extensive driving (over 50%) to client sites

• Performs other duties as assigned

Job Qualifications:

• Demonstrated break-fix skills with printers on the phone and in person

• Ability to operate within the division or department policy guidelines using independent judgment in achieving assigned objectives

• Ability to prioritize and handle multiple tasks simultaneously

• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

• Ability to interpret and apply common sense to carry out a variety of instructions furnished in written, oral, diagram, or schedule form

• Associate’s degree in electronics or equivalent experience

• HP printer certification, Protonix certification, etc. a plus

• Reliable transportation and a valid driver’s license required

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. * e X cell ™ Supports Equal Employment Opportunity* e X cell ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com .