CompuCom Help Desk Support Technician I in Batesville, Mississippi

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Help Desk Support Technician I

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Ref No.:

19-00069

Location:
Batesville, Mississippi

Did you know that our employee benefits start on the first day of employment? Join e at http://www.excell.com/ X at http://www.excell.com/ cell at http://www.excell.com/ and enjoy our generous, DayOne Benefits (SM)!

* * * Contract to Hire Opportunity * * *

Top Required Skills for the Desktop Technician II:

  1. Excellent customer service skills

  2. CompTIA A3. Attention to detail

    Work Schedule: Mon-Fri, 8am-5pm, no OT or OC.

    Overview:

  • Provides support to end users on a variety of issues

  • Responds to telephone calls, email and personnel requests for technical support

  • Activities include recognition, research, isolation, resolution, and follow-up

  • Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support

  • Documents, tracks and monitors the problem to ensure a timely resolution

  • May involve use of problem management databases and help desk system

  • Typically reports to a supervisor or manager

    Qualifications:

  • Entry level to 3 years of experience in the field or related area

  • CompTIA A+ certification

  • Knowledge of commonly-used tech support concepts, practices, and procedures

  • Experience and judgement to plan and accomplish goals

  • A wide degree of creativity and latitude is expected

  • May require an Associate's Degree in a related area

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. * e at http://www.excell.com/ X at http://www.excell.com/ cell at http://www.excell.com/ ™ Supports Equal Employment Opportunity* e at http://www.excell.com/ X at http://www.excell.com/ cell at http://www.excell.com/ ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com at http://www.excell.com/ .