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CompuCom Desktop Support Technician - Win 10, VPN in Bedford, Massachusetts

Desktop Support Technician - Win 10, VPN

Ref No.: 21-00270

Location: Bedford, Massachusetts

Boston, MA

As part of a leading IT managed services specialist with more than 12,000 associates worldwide, we rely on the personal relationships we build with our consultants and the clients who depend on them. Join the e X cell team.

* * * Contract to Hire Opportunity * * *

Onsite dedicated Install Technician needed to provide support in a mature Corporate IT environment. Very strong customer relationship skills required along with the ability to work on a team.

Overview:

  • Unpacks appropriate computer hardware and software and then installs each at default or to custom specifications

  • Tests configured systems for appropriate functioning and troubleshoot for any errors found

  • Completes all required documentation of installation including a quality assurance sheet to ensure accurate billing with respect to warranty contract, proper processing of defective products, and timely vendor returns and reimbursements

  • Follows customer personal computer system hardware and software specifications based on the configuration services being performed and the instructions supplied (on-line instructions, config. sheets)

  • Researches hardware and software literature to keep abreast on new product / service developments and announcements

  • Works with Lead Technicians on difficult to solve problems or configurations

Qualifications:

  • 1+ years of related experience

  • TOOLS: Win 10, Microsoft Office (Outlook, Teams), CommVault backup, Bitlocker, Global Protect VPN

  • Apple Mac OS and installation experience required

  • Solid experience and understanding of IT services and products

  • Ability to transform technical IT language into terms everyone understands

  • Relatable with customers and impeccable with follow-through

  • Not intimidated by problems you’ve never seen before – confidence is key!

  • Hungry to work hard and hungry to grow your career!

  • AA degree and/or A+ a plus

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. * e X cell ™ Supports Equal Employment Opportunity* e X cell ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com .

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