CompuCom Field Services Technician in Centreville, Virginia

Overview

CompuCom Systems, Inc. provides end-to-end managed services, technology and consulting to enable the digital workplace for enterprise, midsize and small businesses. Celebrating its 30th year, CompuCom delights with individual experiences, drives workplace collaboration and productivity, and delivers operational performance and efficiency.

CompuCom enables our clients to focus on what matters most – their customers and their businesses. To do so, we employ a customer-centric, hard-working, and talented group of people. Join the team today by applying to our Field Services Technician role.

Responsibilities

The Field Services Technician performs on-site or in-house servicing, repair and/or installation of company product(s) including system hardware and software, PC's, and networking/wireless networking. Provides technical support to customers on operational or maintenance aspects of system equipment. Serves as customer contact on technical and service related problems. Diagnoses mechanical, hardware, software and systems failures, using established procedures. Determines most cost effective repair/resolution to minimize customer downtime. Prepares reports for analysis of product failure trends and service ability issues. Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support. May involve use of problem management databases and help desk system.

Qualifications

The Technician Level works on assignments of a moderate scope where ability to recognize deviation from accepted practice is required. Normally receives general instructions on routine work, detailed instructions on new assignments. Troubleshoots for systems with limited supervision. Acts as liaison between customers and departments. Requires 2-5 years of related work experience, or AA degree, or technical training or equivalent combination of education and experience. Employees working on client accounts must possess A+ certification.

Join the Leader In the Delivery of Technology Solutions

CompuCom has a clear vision and roadmap for the future of technology, and how it can help businesses achieve their goals.

  • 2018 Leader, Gartner Magic Quadrant, Managed Workplace Services, North America.

  • Recognized 15 straight years by Gartner.

  • We manage millions of devices and IoT nodes, including 6.4 million devices, 2.4 million network devices, 449,000+ servers and 1 million+ mobile devices.

  • We support 5.15 million users in North America and more than 8 million Service Desk contacts.

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Posting LocationCentreville, VA

Req #R0014780

CategoryInformation Technology

CompuCom Systems, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans.