Job Information
CompuCom Level 3 Desktop Technician in Charlotte, North Carolina
At e X cell , you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Join e X cell !
Our client has a brand new opportunity for a Level 3 Desktop Technician to join their team onsite in Charlotte, NC.
Duties and Responsibilities:
Supporting C Level Executives
Providing Apple support, A / V support
Performing project duties, MDM, and inventory management
Assisting vendors with Teams and app space configuration and setup
Providing reliable and consistent support to client staff
Providing support to the Field Technicians
Providing cell phone support
Meraki / deploying cell phones to corporate executives on various providers
Troubleshooting MAC / Dell laptop, desktop, or PCs
Working with end-users to resolve issues
Providing updates to management as needed
Skills and Qualifications:
Minimum 2+ years of experience
A+ certification is a plus
Dell / Lenovo / Mac knowledge is a plus
Strong communication and customer service skills
Hardware break-fix experience
Installing / deploying experience
Client facing / executive customer service experience
Experience troubleshooting and performing preventative maintance of site
Warranty Dell support knowledge
Full COVID-19 vaccination may be required.
We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life/AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA/HSA Pre-Tax Benefits, Employee Discounts.
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. * e X cell ™ Supports Equal Employment Opportunity* e X cell ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com .
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CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.