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CompuCom Desktop Support in Dallas, Texas

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Our client is the world’s leading computer components manufacturer seeking a Desktop Support resource to provide second-level support to employees by installing, maintaining, and repairing all company-supported hardware and software. This position will troubleshoot computer problems, determine problem sources, and advise on appropriate action. Complete application project-based work. 60 / 40 Wintel / Unix systems.

Primary Responsibilities:

  • Clean computer hardware according to manufacturers' specifications

  • Monitor computer hardware performance and diagnosing problems

  • Upgrade computers through the addition of new hardware, such as additional RAM or a new disk drive

  • Set up new configurations of equipment

  • Adjust, repair, and replace worn or defective parts

  • Install and configure software applications

  • Troubleshoot and repair software applications and OS related problems

  • Track and route problems and requests, and document resolutions

  • Identify and escalate situations requiring urgent attention

  • Perform testing of equipment that has been repaired prior to returning the equipment to the user

Core Client Hardware And Software Environment : Dell Optiplex desktops, Lenovo Thinkpad laptops, Microsoft Windows 2000 / XP / 7 OS, Microsoft Office 2003 / 2007, SAP, McAfee AV, Cisco VPN, Adobe Acrobat, Skype.

Knowledge and Skill Requirements:

  • Advanced knowledge of installation and operation of relevant software, hardware, and other equipment

  • Knowledge of relevant call tracking applications

  • Knowledge and experience of customer service practices

  • 3-5 years of related experience and training

  • A+ certification

  • Microsoft MCP Certified a plus

Key Competencies:

  • Positive Attitude

  • Oral and written communication skill

  • Learning skills

  • Customer service orientation

  • Problem-solving

  • Adaptability

  • Planning and organizing skills

  • Attention to detail

  • Stress tolerance

Working Conditions: Working conditions are predominantly standing and walking. Must be able to kneel for short periods of time, frequently lift up to 25 lbs., and walk between buildings on campus often transporting up to 50 lbs. using a non-motorized cart.

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. * e X cell ™ Supports Equal Employment Opportunity* e X cell ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com

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