CompuCom Desktop Support in Dallas, Texas
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Our client is the world’s leading computer components manufacturer seeking a Desktop Support resource to provide second-level support to employees by installing, maintaining, and repairing all company-supported hardware and software. This position will troubleshoot computer problems, determine problem sources, and advise on appropriate action. Complete application project-based work. 60 / 40 Wintel / Unix systems.
Clean computer hardware according to manufacturers' specifications
Monitor computer hardware performance and diagnosing problems
Upgrade computers through the addition of new hardware, such as additional RAM or a new disk drive
Set up new configurations of equipment
Adjust, repair, and replace worn or defective parts
Install and configure software applications
Troubleshoot and repair software applications and OS related problems
Track and route problems and requests, and document resolutions
Identify and escalate situations requiring urgent attention
Perform testing of equipment that has been repaired prior to returning the equipment to the user
Core Client Hardware And Software Environment : Dell Optiplex desktops, Lenovo Thinkpad laptops, Microsoft Windows 2000 / XP / 7 OS, Microsoft Office 2003 / 2007, SAP, McAfee AV, Cisco VPN, Adobe Acrobat, Skype.
Knowledge and Skill Requirements:
Advanced knowledge of installation and operation of relevant software, hardware, and other equipment
Knowledge of relevant call tracking applications
Knowledge and experience of customer service practices
3-5 years of related experience and training
Microsoft MCP Certified a plus
Oral and written communication skill
Customer service orientation
Planning and organizing skills
Attention to detail
Working Conditions: Working conditions are predominantly standing and walking. Must be able to kneel for short periods of time, frequently lift up to 25 lbs., and walk between buildings on campus often transporting up to 50 lbs. using a non-motorized cart.
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. * e X cell ™ Supports Equal Employment Opportunity* e X cell ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com