CompuCom Field Service Technician - Printers in Daly City, California

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Field Service Technician - Printers

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Ref No.:

18-04221

Location:
Daly City, California

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* * * Contract to Hire Opportunity * * *

We’re currently in need of a Field Service Technician to perform printer break-fix work during a Monday to Friday, 0900 to 1800 work shift.

  • This is a driving position which requires a DMV background check to be completed

  • Use of reliable, personal vehicle required – miles reimbursed according to CompuCom policy

    Overview:

  • Technician will travel to each client’s location to provide service

  • Must maintain good customer focus meeting deadlines and service level agreements (SLAs)

  • Maintains, analyzes, troubleshoots, and repairs desktops, laptops, servers, and printers

  • Performs printer support including hardware break-fix, IMAC, and project work

  • Equipment covered includes client, Dell and Lexmark printers

  • Must be organized and update tickets and clients daily

  • Works under general supervision

    Required Qualifications:

  • 3+ years supporting printers or MFDs (multi-function displays), including software and break-fix

  • Basic understanding of networks

  • Customer service experience required

  • Ability to work weekends, staggered or late shifts possibly including evenings and/or weekends

  • Interpersonal skills needed to interact with a wide range of users and environments

  • Must be team player and communicate well

  • Ability to manage priorities

    Basic Needs / Haves:

  • Reliable transportation and a valid driver’s license required (driving position – reimbursed accordingly)

  • Ability to work from a bent, crouched, or kneeled position

  • Ability to work on a ladder of lift and ability to lift up to 50 lbs.

  • Smartphone with tethering / hot spot capabilities (reimbursed within corporate guidelines)

  • Laptop and basic hand tools required

    Preferred:

  • CompTIA A+ Certification

  • OEM Printer Warranty Certifications

  • Printer Certification with TCN

  • OEM Laptop / Desktop Warranty Certifications

  • Server experience a plus

We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. * e at http://www.excell.com/ X at http://www.excell.com/ cell at http://www.excell.com/ ™ Supports Equal Employment Opportunity* e at http://www.excell.com/ X at http://www.excell.com/ cell at http://www.excell.com/ ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com at http://www.excell.com/ .