CompuCom ESS Technician in Dearborn, Michigan

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ESS Technician

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Ref No.:

18-04209

Location:
Dearborn, Michigan

Did you know that Gartner positioned e at http://www.excell.com/ X at http://www.excell.com/ cell at http://www.excell.com/ as a Leader in its Magic Quadrant for End User Outsourcing? Come work for the leader today!

Our high-visibility client is looking for an ESS Technician to help users resolve issues and requests on multi-platform hardware, including LINUX / Ubuntu and Windows.

LINUX / Ubuntu support experience is required to qualify for the position.

Support to include:

  • Staging / restaging & delivery of devices to user desk as required

  • Physical repair of hardware, as well as working with suppliers to ensure parts are replaced per client maintained service plans

  • Actively monitoring and responding to any site ticket queues as designated by the client

  • Support must be accomplished in cases where no knowledgebase exists to follow

  • Creation of knowledge base articles for LINUX / Ubuntu hardware, operating system, and line of business application issues and resolutions

  • Performing other support tasks: maintaining the support email queue, inventory assistance, answering site related requests or gathering support related metrics

    Resources will work according to the following work breakdown:

  • 70% Desktop Support

  • 15% LINUX / Ubuntu knowledge article creation

  • 15% other support tasks

Ideally candidate will be capable of transitioning to a managed service.

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. eXcell™ Supports Equal Employment Opportunity eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com at http://www.excell.com/ .