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CompuCom Desktop Support Technician in Downers Grove, Illinois

Desktop Support Technician

Ref No.: 21-00272

Location: Downers Grove, Illinois

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We are seeking an experienced Desktop Support Technician to support 2 sites in Downers Grove, IL. Will be supporting mid-level users to C-level execs.

  • Repair, test, image, and clean PCs, laptop, monitors, printers, and other related hardware

  • Maintain, analyze, and troubleshoot software and computer peripherals

  • Set up, configure, and add all hardware

  • Install, move, add, and change – large IMAC events expected for client printer migration and PC refreshes

  • Assure that all tickets requiring follow up work and/or calls receive appropriate attention

  • Assist with installations, configurations, upgrades, patches, and other maintenance activities of server equipment

  • Perform backup, recovery, and security procedures both planned or during emergency

  • Follow established procedures to detect, diagnose, and accurately report outages of critical site applications

  • Assist with diagnoses of network hardware and performance problems

  • Perform approved installation, configuration, and maintenance of physical network

  • Perform network system administration tasks both planned or during emergency

  • Back up and burn end user data

  • Assist in developing and documenting improvements to current processes

  • Assist other coworkers in resolution of end users’ technical issues across the program

  • Assist Site Leader in the execution of established processes and escalations

Qualifications:

  • 3+ years’ experience supporting PC hardware and software, server, and network equipment

  • MAC support experience a plus

  • CompTIA A+ and/or Net+ would be nice to have

  • Experience working in an enterprise environment

  • Experience with asset management

  • Ability to handle multiple projects

  • Comfortable with face to face interactions, as will be required to provide technical support to end users in person at the customer site

  • Energetic, professional, heads-down, social, and process-driven

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. * e X cell ™ Supports Equal Employment Opportunity* e X cell ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com .

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