Job Information
CompuCom Desktop Support Technician in Downers Grove, Illinois
Desktop Support Technician
Ref No.: 21-00272
Location: Downers Grove, Illinois
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We are seeking an experienced Desktop Support Technician to support 2 sites in Downers Grove, IL. Will be supporting mid-level users to C-level execs.
Repair, test, image, and clean PCs, laptop, monitors, printers, and other related hardware
Maintain, analyze, and troubleshoot software and computer peripherals
Set up, configure, and add all hardware
Install, move, add, and change – large IMAC events expected for client printer migration and PC refreshes
Assure that all tickets requiring follow up work and/or calls receive appropriate attention
Assist with installations, configurations, upgrades, patches, and other maintenance activities of server equipment
Perform backup, recovery, and security procedures both planned or during emergency
Follow established procedures to detect, diagnose, and accurately report outages of critical site applications
Assist with diagnoses of network hardware and performance problems
Perform approved installation, configuration, and maintenance of physical network
Perform network system administration tasks both planned or during emergency
Back up and burn end user data
Assist in developing and documenting improvements to current processes
Assist other coworkers in resolution of end users’ technical issues across the program
Assist Site Leader in the execution of established processes and escalations
Qualifications:
3+ years’ experience supporting PC hardware and software, server, and network equipment
MAC support experience a plus
CompTIA A+ and/or Net+ would be nice to have
Experience working in an enterprise environment
Experience with asset management
Ability to handle multiple projects
Comfortable with face to face interactions, as will be required to provide technical support to end users in person at the customer site
Energetic, professional, heads-down, social, and process-driven
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. * e X cell ™ Supports Equal Employment Opportunity* e X cell ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com .