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CompuCom Field Service Technician I in Farmington Hills, Michigan

Field Service Technician I

Ref No.: 21-00289

Location: Farmington Hills, Michigan

As part of a leading IT managed services specialist with more than 12,000 associates worldwide, we rely on the personal relationships we build with our consultants and the clients who depend on them. Join the e X cell team.

* * * Contract to Hire Opportunity * * *

The Field Support Tech in this position will provide service within a 15-mile radius of the target zip code of 48335.

Work Hours: Monday through Friday, 9 AM-6 PM, rotating on-call schedule nights and weekends every 3 to 5 weeks.

The primary role for the Field Support Technician will be supporting 100+ support contracts for field service. The Tech will handle all aspects of IT support needed including desktop, laptop, server, and printer repair, including HP, Dell, Lenovo, and Lexmark equipment. This position involves hands-on work diagnosing and fixing problems focusing on the mechanical repair of equipment. They should have good troubleshooting skills and good admin skills to process paperwork and handle the return and disposition of parts.


  • 2+ years of experience supporting desktops, laptops, and printers

  • 2+ years of customer service experience

  • Field experience a plus

  • Reliable transportation required (driving position – reimbursed accordingly)

  • Good admin / documentation skills

  • Must be able to work weekends, staggered or late shifts possibly including evenings and/or weekends

  • Strong interpersonal skills, as they will be interacting with a wide range of users and environments (outgoing and a team player)

  • Ability work on a ladder or lift

  • Ability to lift up to 50 lbs.


  • CompTIA A+ OEM Printer Warranty certifications

  • OEM Laptop / Desktop Warranty certifications

  • Server experience would be a bonus

  • Networking skills

TOP 2 required skills:

  1. Experience running Service calls

  2. Customer Service

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. * e X cell ™ Supports Equal Employment Opportunity* e X cell ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit .