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CompuCom Services Solution Architect III in Fort Mill, South Carolina

Why CompuCom? (Overview)

CompuCom Systems, Inc. provides end-to-end managed services, technology and consulting to enable the digital workplace for enterprise, midsize and small businesses. Celebrating its 30th year, CompuCom delights with individual experiences, drives workplace collaboration and productivity, and delivers operational performance and efficiency.

CompuCom enables our clients to focus on what matters most – their customers and their businesses. To do so, we employ a customer-centric, hard-working, and talented group of people. Join the team today by applying to the following Solutions Architect III role:

The Principle Capability Center Architect III is a Subject Matter Expert who has proficiency in two or more related services, processes, tools, and technologies necessary to create, design, and document a comprehensive solution for multifaceted opportunities. This includes developing, communicating, and refining services and solutions across a broad range of Technologies.

What We Need & What You'll Do (Responsibilities)

The Principle Architect supports the planning, creation, design, and enablement of services that are required to support existing and emerging technologies. The Principle Architect also supports the improvement of existing services and solutions. In support of Solutioning and Sales, the Principle Architect solutions and/or transitions various opportunities, providing input into the sales strategy, and collaborates closely with clients and the pursuit team to assure that the CompuCom portfolio and capabilities, as well as industry trends, are utilized in creating a compelling solution. The Principle Architect typically supports solutions within a single technology or service that may involving complicated operational models (multiple towers, global scope), extensive client engagement, and strategic opportunities with significant financial and business impact.

  • Support the Planning, Creation, Design, and Enablement of services that support emerging and existing technologies. The Principle Architect will support the Senior Principle in the design of the end to end journey of a service or solution.

  • Support the Senior Principle Architect in the improvement of existing services and solutions.

  • The Principle Architect designs implementable and customer compelling steady state solutions which address client business problems and accurately reflect CompuCom’s cost to deliver the services and also meet all requirements, including SLAs, KPIs, and OLAs. Work with Solution Director to manage the end-to-end solution strategy.

  • Work collaboratively with clients, third party advisors, sales, other solution team members, and delivery SMEs to ensure the solutions meet client requirements and are approved.

  • Assist with client orals, create and deliver or coordinate client demos, participate in pursuit team kickoff meetings, attend Solution Services team meetings, follow administrative processes, and participate in internal team projects.

  • Participate in creating and/or updating solution document templates, presentations, solution descriptions, cost estimates, SOWs, and related deliverables.

  • Develops and executes implementation project plans to build services successfully. Working closely with the customer and delivery teams to gather the necessary information, perform data analysis, design and build the tools, create documentation, execute staffing activities, and develop other constructs to prepare to deliver the services.

  • Assist with identification of potential technical, delivery and financial risks in technical solutions, transition, and delivery. Assist with developing appropriate mitigations and coordinate capture of and communicate all risks to the Solution Director.

  • Participate in all knowledge sharing sessions for developed solutions to review technical aspects as required.

  • Practice continuous learning through certifications, attending company and/or industry training, reviewing existing client delivery, gaining experiential exposure to company toolsets and delivery teams, and working closely with Delivery SMEs.

Who You Are (Qualifications)

  • High School diploma or equivalent, Bachelor’s degree preferred, Specific area(s) relevant to Solution or Technology preferred, but acceptable experience can substitute

  • Minimum 5 - 7 years experience in a related field (Parts planning management, parts logistics, supply chain)

  • Technical and/or Sales experience in creating and/or selling solutions for specific services and/or technology areas

  • Certification(s) or equivalent experience in one of the following is a plus: CSCP, CPIM, CPSM, CPSD, CSCMP, CPL, CPCM

Equal Employment Opportunity

CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law

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Posted Date2 weeks ago(4/30/2021 8:06 AM)

Posting Location Fort Mill, SC

Req # R0022979

Category IT

CompuCom Systems, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans.

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