CompuCom IT Support Technician in Horsham, Pennsylvania
IT Support Technician
As part of a leading IT managed services specialist with more than 12,000 associates worldwide, we rely on the personal relationships we build with our consultants and the clients who depend on them. Join the e at http://www.excell.com/ X at http://www.excell.com/ cell at http://www.excell.com/ team.
An IT Support Technician coordinates, is the first point of contact for all service requests needing support for technical / IT configuration, or troubleshooting issues involving desktop, laptop, or network services from supervisors, local personnel, or from employees using remote network access.
Unpacks appropriate CPU, hardware, and software and then installs each at default or to custom specifications
Tests configured systems for appropriate functioning and troubleshoots for any errors found
Completes all required documentation of installation, including quality assurance sheet to ensure accurate billing with respect to warranty contract, proper processing of defective products, and timely vendor returns and reimbursements
Follows customer personal computer system hardware and software specifications based on instructions supplied
Complies with departmental training certification requirements
Troubleshoots malfunctioning units using efficient problem solving techniques and departmental procedures
Researches hardware and software literature to keep abreast on new product / service developments and announcements
Works with Lead Technicians on difficult to solve problems or configurations
Requires entry level - 3 years’ experience in an enterprise / corporate setting
CompTIA A+ certification strongly preferred and/or a directly relevant AA / AS Degree
Certification in relevant IT products / technologies a plus
Focus on providing exceptional customer service
Ability to communicate effectively in English both written and verbal with key stakeholders, leadership, partners, team members, other organizations, and customers
Ability to type while in involved in a conversation, at least 30 WPM
Sound understanding of customer support, operations, and processes with a desire and enthusiasm to serve customers
Working knowledge of Windows operating systems, networks, databases, and network security concepts and tools required
Working knowledge of the Microsoft Office application suite including Outlook
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. * e at http://www.excell.com/ X at http://www.excell.com/ cell at http://www.excell.com/ ™ Supports Equal Employment Opportunity* e at http://www.excell.com/ X at http://www.excell.com/ cell at http://www.excell.com/ ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com at http://www.excell.com/ .