CompuCom Help Desk Support Technician II in Louisville, Kentucky

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Help Desk Support Technician II

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Ref No.:

18-04214

Location:
Louisville, Kentucky

At e X cell , we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people.

* * * Contract to Hire Opportunity * * *

L2 Deskside Support – answer incoming calls / IMs, perform initial triage, and resolve tickets.

The work schedule will be M-F either 8 am to 5 pm or 9 am to 6 pm.

Daily responsibilities include:

  • Service Now Tickets

  • MS Office

  • Drive Encryption Software

  • Email – PST / Login

  • Internet Explorer

  • Password resets

  • Printers

  • PC builds

  • Windows 10 support

  • Core Image support

  • Process warranty replacement cases

  • Acceptance testing for new core loads

  • Data transfer for new deployments

  • Documentation

  • Training

  • Escalation point for Help Desk

    Qualifications:

  • Must have at least three years of experience supporting PC hardware and software

  • Must have a strong working knowledge of Windows OS 10

  • Working knowledge of Active Directory

  • Dell & IBM certified or comparable experience

  • A+ certified or comparable experience

  • Must be able to work with minimal supervision

  • Must have good communication skills and be able to work professionally with internal and external clients

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. * e at http://www.excell.com/ X at http://www.excell.com/ cell at http://www.excell.com/ ™ Supports Equal Employment Opportunity* e at http://www.excell.com/ X at http://www.excell.com/ cell at http://www.excell.com/ ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com at http://www.excell.com/ .