CompuCom Help Desk Support Technician II in Louisville, Kentucky
Help Desk Support Technician II
At e X cell , we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people.
* * * Contract to Hire Opportunity * * *
L2 Deskside Support – answer incoming calls / IMs, perform initial triage, and resolve tickets.
The work schedule will be M-F either 8 am to 5 pm or 9 am to 6 pm.
Daily responsibilities include:
Service Now Tickets
Drive Encryption Software
Email – PST / Login
Windows 10 support
Core Image support
Process warranty replacement cases
Acceptance testing for new core loads
Data transfer for new deployments
Escalation point for Help Desk
Must have at least three years of experience supporting PC hardware and software
Must have a strong working knowledge of Windows OS 10
Working knowledge of Active Directory
Dell & IBM certified or comparable experience
A+ certified or comparable experience
Must be able to work with minimal supervision
Must have good communication skills and be able to work professionally with internal and external clients
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. * e at http://www.excell.com/ X at http://www.excell.com/ cell at http://www.excell.com/ ™ Supports Equal Employment Opportunity* e at http://www.excell.com/ X at http://www.excell.com/ cell at http://www.excell.com/ ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com at http://www.excell.com/ .