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CompuCom Windows Deployment Technician in Marlborough, Massachusetts

Windows Deployment Technician

Ref No.: 21-00259

Location: Marlborough, Massachusetts

Boston, MA

At e X cell , you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Join e X cell !

Our very large corporate client has an immediate opening for a Windows Deployment Technician .

Overview:

  • Install, configure, and support new hardware and software infrastructure

  • Ensure that hardware and software systems are maintained

  • Follow specific instructions to troubleshoot and upgrade end users' IT workstations

  • Provide technical support to users with very different levels of IT knowledge and competence

  • Demonstrate a high level of professionalism, interpersonal skills, and team-oriented attitude

  • Demonstrate active listening skills with the ability to act with sensitivity and empathize with customer's situation

  • Demonstrate compassion and discretion in a patient care environment in support of overall service provided to the customer

Primary Tasks:

  • Unpacks appropriate CPU, hardware, and software and installs each at default or to custom specifications

  • Tests configured systems for appropriate functioning and troubleshoots for any errors found

  • Completes all required documentation of installation, including quality assurance sheet to ensure accurate billing with respect to warranty contract, proper processing of defective products, and timely vendor returns and reimbursements

  • Follows customer personal computer system hardware and software specifications based on instructions supplied

  • Complies with departmental training certification requirements

  • Troubleshoots malfunctioning units using efficient problem-solving techniques and departmental procedures

  • Researches hardware and software literature to keep abreast of new product / service developments and announcements

  • Works with Lead Technicians on difficult to solve problems or configurations

  • Other duties as assigned

Qualifications:

  • Experience with PC systems, related peripherals, and common software programs and Operating Systems

  • Familiarity with standard Windows OS and Office suites

  • Ability to perform final configuration tasks on customer premises

  • Previous experience with Windows Deployment

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. * e X cell ™ Supports Equal Employment Opportunity* e X cell ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com .

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