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CompuCom Desktop Support Technician I in McLean, Virginia

Desktop Support Technician I

Ref No.: 21-00271

Location: McLean, Virginia

At e X cell , you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Join e X cell !

Onsite dedicated Install Technician needed to provide support in a mature Corporate IT environment. Very strong customer relationship skills required along with the ability to work on a team.

Overview:

  • Unpacks appropriate computer hardware and software and then installs each at default or to custom specifications

  • Tests configured systems for appropriate functioning and troubleshoot for any errors found

  • Completes all required documentation of installation including a quality assurance sheet to ensure accurate billing with respect to warranty contract, proper processing of defective products, and timely vendor returns and reimbursements

  • Follows customer personal computer system hardware and software specifications based on the configuration services being performed and the instructions supplied (on-line instructions, config. sheets)

  • Researches hardware and software literature to keep abreast on new product / service developments and announcements

  • Works with Lead Technicians on difficult to solve problems or configurations

Qualifications:

  • 1+ years of related experience

  • TOOLS: Win 10, Microsoft platform (Office, Outlook, Teams), CommVault backup, Bitlocker, Global Protect VPN

  • Apple Mac OS and installation experience required

  • Solid experience and understanding of IT services and products

  • Ability to transform technical IT language into terms everyone understands

  • Relatable with customers and impeccable with follow-through

  • Not intimidated by problems you’ve never seen before – confidence is key!

  • Hungry to work hard and hungry to grow your career!

  • AA degree and/or A+ a plus

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. * e X cell ™ Supports Equal Employment Opportunity* e X cell ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com .

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