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CompuCom Field Service Technician - Printers, Hardware in Medina, Ohio

Field Service Technician - Printers, Hardware

Ref No.: 21-00264

Location: Medina, Ohio

Akron, OH

Cuyahoga Falls , OH

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Candidates must have solid desktop, laptop, and printer experience including HP, Dell, Lenovo, and Lexmark equipment. This position involves hands-on work diagnosing and fixing problems, focusing on the mechanical repair of equipment.

The TOP 3 must-haves are 1. Experience running service calls, 2. Printer support experience, and 3. Good customer service skills. Nice to haves include A+, networking skills, and any experience with computer and network hardware is a plus. We need someone who is outgoing and a team player.

The work shift will be M-F, 9-6 with an on-call rotating once every 3 to 5 weeks.

  • This is a driving position which requires a DMV background check to be completed

  • Use of reliable, personal vehicle required – miles reimbursed according to CompuCom policy


  • Technician will travel to each client’s location to provide service

  • Must maintain good customer focus meeting deadlines and service level agreements (SLAs)

  • Maintains, analyzes, troubleshoots, and repairs desktops, laptops, servers, and printers

  • Works under general supervision

Required Qualifications:

  • Experience supporting desktops, laptops, and printers

  • Customer service skills required

  • Ability to work weekends, staggered or late shifts possibly including evenings and/or weekends

  • Interpersonal skills needed to interact with a wide range of users and environments

Basic Needs / Haves:

  • Reliable transportation and a valid driver’s license required (driving position – reimbursed accordingly)

  • Ability to work from a bent, crouched, or kneeled position

  • Ability to work on a ladder or lift

  • Ability to lift up to 50 lbs.


  • CompTIA A+ certification

  • Hardware / networking skills

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. * e X cell ™ Supports Equal Employment Opportunity* e X cell ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit .