CompuCom Field Service Technician - Printers, Hardware in Medina, Ohio
Field Service Technician - Printers, Hardware
Ref No.: 21-00264
Location: Medina, Ohio
Cuyahoga Falls , OH
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Candidates must have solid desktop, laptop, and printer experience including HP, Dell, Lenovo, and Lexmark equipment. This position involves hands-on work diagnosing and fixing problems, focusing on the mechanical repair of equipment.
The TOP 3 must-haves are 1. Experience running service calls, 2. Printer support experience, and 3. Good customer service skills. Nice to haves include A+, networking skills, and any experience with computer and network hardware is a plus. We need someone who is outgoing and a team player.
The work shift will be M-F, 9-6 with an on-call rotating once every 3 to 5 weeks.
This is a driving position which requires a DMV background check to be completed
Use of reliable, personal vehicle required – miles reimbursed according to CompuCom policy
Technician will travel to each client’s location to provide service
Must maintain good customer focus meeting deadlines and service level agreements (SLAs)
Maintains, analyzes, troubleshoots, and repairs desktops, laptops, servers, and printers
Works under general supervision
Experience supporting desktops, laptops, and printers
Customer service skills required
Ability to work weekends, staggered or late shifts possibly including evenings and/or weekends
Interpersonal skills needed to interact with a wide range of users and environments
Basic Needs / Haves:
Reliable transportation and a valid driver’s license required (driving position – reimbursed accordingly)
Ability to work from a bent, crouched, or kneeled position
Ability to work on a ladder or lift
Ability to lift up to 50 lbs.
CompTIA A+ certification
Hardware / networking skills
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. * e X cell ™ Supports Equal Employment Opportunity* e X cell ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com .