CompuCom Field Service Technician in Orlando, Florida
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* * * Contract to Hire Opportunity * * *
For this Field Service Tech position, we need a candidate with strong hardware break-fix experience who lives in the Orlando, FL area. This is a driving position which requires a DMV background check to be completed and the use of reliable, personal vehicle (miles reimbursed according to CompuCom policy).
After training is complete, the candidate will be added to the on-call rotation 7x24.
Technician will travel to each client’s location to provide service
Must maintain good customer focus meeting deadlines and service level agreements (SLAs)
Maintains, analyzes, troubleshoots, and repairs desktops, laptops, servers, and printers
Works under general supervision
4+ years of experience supporting desktops, laptops, and printers
4+ years of customer service experience required
Ability to work weekends, staggered or late shifts possibly including evenings and/or weekends
Interpersonal skills needed to interact with a wide range of users and environments
Basic Needs / Haves:
Reliable transportation and a valid driver’s license required (driving position – reimbursed accordingly)
Ability to work from a bent, crouched, or kneeled position
Ability to work on a ladder or lift
Ability to lift up to 50 lbs.
Smartphone with tethering / hot spot capabilities (reimbursed within corporate guidelines)
Laptop and basic hand tools required
CompTIA A+ certification
OEM Printer Warranty certifications
OEM Laptop / Desktop Warranty certifications
Server experience a plus
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. * e X cell ™ Supports Equal Employment Opportunity* e X cell ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com .