CompuCom Jobs

At e X cell , you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Join e X cell !

We are currently seeking a talented Deskside Support Technician to join our client’s team onsite at Princeton, NJ. The logistics portion would be 50% of the time and will work in a client setup tech bar.

Duties and Responsibilities:

• Responsible for shipping / receiving / inventory control

• Image systems with instruction

• Perform hardware repairs on laptops

• Provide first / second level contact and problem resolution

• Image / reimage laptops

• Provide phone support for software issues using remote control software

• Provide timely communication on issue status and resolution

• Maintain ticket updates for all reported incidents

• Maintain inventory of hardware

• Install, upgrade, support, and troubleshoot Windows 10, Windows 11, and Microsoft O365

• Install, upgrade, support, and troubleshoot for printers / computer hardware

• Perform general preventative maintenance tasks on computers, laptops, and printers

• Perform remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment

• Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware / software

• Assist AV team with conference room support

• Performs other duties as assigned

• On call rotation work will be required

Skills and Qualifications:

• Bachelor’s degree or equivalent in Computer Science or related field

• Minimum 2 to 3+ years of IT experience

• CompTIA A+ certification required

• Working knowledge of Apple MacBook devices

• Experience with Windows 10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, helpdesk ticketing systems

• Must have proven analytical, troubleshooting, and problem-solving skills

• Must have proven ability to multi-task, effectively determine priorities, and meet SLA’s

• Must be adaptable and flexible in a fast-changing industry and work environment

• Excellent communication, relationship-building, and internal customer service skills

• This position requires the ability to work in a project-based environment requiring flexibility and teamwork

$23.00 - $25.00 per hour

Full COVID-19 vaccination may be required.

We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life/AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA/HSA Pre-Tax Benefits, Employee Discounts.

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. * e X cell ™ Supports Equal Employment Opportunity* e X cell ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com .

CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.