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CompuCom Desktop Support Technician I in Rancho Cordova, California

At e X cell , we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people.

* * * Desktop Support Tech Wanted * * * Contract to Hire Opportunity * * *

Rotating shifts: 7 am-3:30 pm, 9:00 am-5:00 pm; overtime and on-call participation may be required.

Primary Day-To-Day Responsibilities:

  • Supporting Windows 10 and Microsoft Office 365

  • Remote access

  • Imaging

  • Work comes through the ServiceNow ticketing system

  • Break-fix support, changing system boards, HDDs, laptop LCDs, etc.

  • IMAC – receiving equipment, unboxing, and deploying (set up, breakdown)

  • Responsible to ship and track equipment to remote users and track returns documenting everything in the ticket

Qualifications:

  • 2-3 years of related experience required

  • Ability to support Windows 10 and O365 required

  • Good troubleshooting skills on hardware and software required

  • Must be detailed and process-oriented

  • Ability to work independently following detailed steps

  • Ability to document troubleshooting steps taken and maintain daily ticket status

  • A+ certification wanted

  • Not intimidated by problems you’ve never seen before – confidence is key!

We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. * e X cell ™ Supports Equal Employment Opportunity* e X cell ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com .

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