CompuCom Laboratory Computing Specialist I in Redwood City, California


Laboratory Computing Specialist I


Ref No.:


Redwood City, California

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Laboratory Computing Specialist I

Must have prior Scientific Lab Support experience with a Pharmaceutical Company supporting Regulated and Non-Regulated Benchtop Systems. Familiarity with related change control processes required.


  • Assist in troubleshooting software and connectivity between benchtop and instruments

  • Work closely with instrument vendors to resolve technical issues

  • Participate in the installation, documentation, and testing of upgraded instruments in both regulated and non-regulated laboratories

  • Work with client to understand the LCS imaging process, core benchtops suite, and systems management tools to be utilized on all systems

  • Deploy or update data management tools for backup and archive

  • Participate in projects in support of laboratory computing at the local site, collaborating with IT Staff and clients at other sites

  • Deskside support: diagnosis of hardware and software as provided with OS distribution or additional mutual agreement

  • Upgrades and retirement support for both benchtops and instruments

  • Remote hands as necessary

  • Support for specialized hardware / software to support business function

Redwood, CA specific duties:

  • Resolve problem with Lab Computer not reporting to monitoring software - break-fix instruction will be available

  • Client unable to log in – process to troubleshoot and resolve, or escalate.

  • Security-related intervention

  • Data collection or software issue: initial dispatch, determination, and resolve or determine next step

  • Check Antivirus based on core technical tasks

  • Physical inventory of lab equipment on a periodic basis

  • Return lab computers to baseline

  • Lab computer health check – locate and resolve network connectivity or computer availability

We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. * e at X at cell at ™ Supports Equal Employment Opportunity* e at X at cell at ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit at .