CompuCom Field Service Technician II in Reno, Nevada
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* * * Contract to Hire Opportunity * * *
We have an opening for a Field Service Tech in or within 20 miles of Reno zip code 89501. This is a driving position, which requires a DMV background check to be completed as well as the use of a reliable personal vehicle (miles reimbursed according to CompuCom policy).
Technician will travel to each client’s location to provide service
Manage a daily load of 3 to 5 cases per day, keeping track of parts and updating notes and times in the case management tool
Must maintain good customer focus meeting deadlines and service level agreements (SLAs)
Maintains, analyzes, troubleshoots, and repairs desktops, laptops, servers, and printers
Works under general supervision
Must have 3-5 years of break-fix experience on desktops, laptops, servers, network devices, and basic printer skills
Excellent customer service skills required
Ability to work weekends, staggered or late shifts possibly including evenings and/or weekends
Interpersonal skills needed to interact with a wide range of users and environments
Basic Needs / Haves:
Reliable transportation and a valid driver’s license required (driving position – reimbursed accordingly)
Ability to work from a bent, crouched, or kneeled position
Ability to work on a ladder or lift
Ability to lift up to 50 lbs.
CompTIA A+ and/or other tech certifications preferred
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. * e X cell ™ Supports Equal Employment Opportunity* e X cell ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com .