CompuCom Desktop Support Technician in San Francisco, California

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Desktop Support Technician

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Ref No.:

18-04315

Location:
San Francisco, California

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* * * Contract to Hire Opportunity * * *

For this standard Desktop Support Technician role, we need candidates who are familiar and comfortable supporting Mac in an enterprise environment. 2 plus years of experience along with an A+ certification is required and a Mac (ACMT) certification is preferred.

We’re looking for an energetic and customer-focused Tech with a great personality!

Summary: Responsible for supervising the manufacturing and installation of computer or computer-related equipment and components.

Major Job Duties:

  • HDD / SSD wipe assets

  • Create CompuCom Clearvision cases

  • Update Salesforce Asset inventory System

  • Asset Management

  • Test, image and clean PCs, laptop, monitors, printers, and other related hardware

  • Maintain, analyze, and troubleshoot, software and computer peripherals

  • Set up, configure and add all hardware

  • Assist Corporate Deskside Support Technicians with large IMACs

  • Assure that all tickets requiring follow up work and/or calls receive appropriate attention

  • Provide technical support to end users via telephone

  • Back up and burn end user data

  • Assist in developing and documenting improvements to current processes

  • Assist coworkers in resolution of end users’ technical issues

  • Assist coworkers in the execution of established processes and escalations

  • Diagnose, and replace parts

    Qualifications:

  • 2-4 years of hands-on technical knowledge of laptop and desktop design and software installation required

  • A+ required

  • Apple, Dell and/or HP Certs are preferred

  • Knowledge of case management systems is preferred

  • Familiarity with standard tech support concepts, practices, and procedures

  • Experience and judgment to plan and accomplish goals

  • 2 years’ experience in a break-fix environment

  • Ability to lift and palletize heavy equipment (PCs, monitors, printers)

  • Strong verbal and written communication skills

  • A certain degree of creativity and latitude required

  • High School Diploma or GED required

We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. * e at http://www.excell.com/ X at http://www.excell.com/ cell at http://www.excell.com/ ™ Supports Equal Employment Opportunity* e at http://www.excell.com/ X at http://www.excell.com/ cell at http://www.excell.com/ ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com