CompuCom IT Service Desk Delivery Manager in San Ramon, California

Overview

CompuCom recently became a member of the Office Depot family of companies. We are a growing Global IT Support, Infrastructure, and Cloud provider who is recognized as an Industry Leader and Challenger by Gartner Group & Forrester. We are searching for an IT Service Desk Delivery Manager. We place a high value on growing your career and promoting work-life balance and would love to have you join our team sitting out our client site in San Ramon,CA.

Responsibilities

IT Service Desk Delivery Managers are responsible for delivery of service desk services as described in the Statement of Work (SOW) in collaboration with other CompuCom Service Delivery Managers (SDM) and the Global User Services Service Line. They will manage the development of the team’s metrics and trend analysis that enables collaboration between the client and CompuCom in developing continuous improvement initiatives.

Required Qualifications

• Proven people management and leadership skills and at least 12 months of relevant experience;• Strong client-facing skills, with ability to quickly establish rapport with client contacts at all levels;• P&L experience a plus• Able to pre-empt problems before they arise, plan effectively for future activities and manage unplanned events in a controlled manner;• Experience in dealing with client contacts at a senior level;• Strong client-facing skills, with ability to quickly establish rapport with client contacts at all levels;• Service delivery background in Infrastructure Management preferred;• Work on site at the CompuCom Service Desk location on a daily basis• Able to travel to Mexcio City and Houston for meetings on occasion

Soft Skills• Demonstrate strong leadership skills• Hands-on operational approach: generate confidence with own team by providing direction, ideas; leadership• Highly developed negotiating, presentation and communication skills• Resilient, focused and performance driven in a dynamic and fast moving environment• Quality oriented in all aspects of delivery• Customer service focus

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Posting LocationSan Ramon, CA

Req #R0014604

CategoryInformation Technology

CompuCom Systems, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans.