Job Information
CompuCom Level 2 Field Service Technician in Springfield, Missouri
As part of a leading IT managed services specialist with more than 12,000 associates worldwide, we rely on the personal relationships we build with our consultants and the clients who depend on them. Join the e X cell team.
Our client has a brand new opportunity for a Level 2 Field Service Technician to join their team onsite in Springfield, MO and provide unparalleled technical support to 5+ stores on a weekly basis. This Technician will travel within a radius of 25 to 100+ miles daily, depending on the area and specific route, and is required to have a valid driver’s license. This resource will be provided with a company vehicle and tools necessary to complete work.
Duties and Responsibilities:
Track and monitor issues, provide notes and feedback
Understand AC / DC and backup power concepts
Manage triage, troubleshooting, and resolution to client scope on IT equipment
Document efforts, issues and resolutions, close cases / tickets daily
Skills and Qualifications:
Minimum 1+ years of technical support experience
A+ certification preferred - or must be obtained within first three months of employment
Familiar with various operating systems (e.g., Windows OS, OSX, Linux / Unix)
Insight to POS, PC, Printers, Thin Clients, AP's, Servers, Network switch equipment
Experience desired in copper and fiber cabling and various terminating connectors
Exceptional customer service skills
Must be self-motivated and have the capability to complete projects ahead of schedule
Excellent time management and reporting skills
Will occasionally work at heights of 20' to 25', lift equipment training provided
Must be able to lift 25 lbs.
Full COVID-19 vaccination may be required.
We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life/AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA/HSA Pre-Tax Benefits, Employee Discounts.
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. * e X cell ™ Supports Equal Employment Opportunity* e X cell ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com .
CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.