CompuCom Field Service Technician I in Trevose, Pennsylvania
Field Service Technician I
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Desktop Support Technician
MOST IMPORTANT SKILLSET
Customer service skills
Attention to detail
Work well independently
A+ certification is a definite plus for this position.
Possible travel to the following locations: Trevose, PA, Boulder, CO, Bellevue, WA, Minnetonka, MN, Woodlands and Oakville, TX.
Provide support to PC users during Windows 10 migration
Maintain accurate data on Customer PC inventory and installation issues.
Migrate user data to cloud-based storage and recover data after PC Imaging.
Keep comprehensive accurate records of work completed
Diagnose and repair system issue occurring due to PC imaging process.
Provide services in a timely professional manner.
Communicate highly technical information to both technical and non-technical personnel
May assist training customers on new options and process associated with Windows 10
2-3 years’ experience supporting PC hardware and software
Experience with Windows 10
Experience imaging PCs using USB devices
Work well independently – minimal supervision
Ability to handle multiple projects
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. * e at http://www.excell.com/ X at http://www.excell.com/ cell at http://www.excell.com/ ™ Supports Equal Employment Opportunity* e at http://www.excell.com/ X at http://www.excell.com/ cell at http://www.excell.com/ ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com at http://www.excell.com/ .