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CompuCom Desktop Support Technician in Two Rivers, Wisconsin

Desktop Support Technician

Ref No.: 21-00288

Location: Two Rivers, Wisconsin

At e X cell ,we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people.

Desktop Support Tech Needed On-Site in Two Rivers, WI Contract Through 12/31/21

You will be expected to deliver exceptional customer service as the face of the company. You will be responsible for steady customer interaction, walking floors, fixing hands-on issues, addressing any technical problem they are experiencing. Be helpful, relatable, and pleasant while diagnosing and fixing their problems.

Overview:

  • Solve a broad range of day-to-day onsite technical issues on network infrastructure and internal desktop systems

  • Provide end user support

  • Customize the customer experience for every individual – all communication, instructions, and product knowledge to the level of the individual

  • Determine the most cost-effective repair to minimize customer downtime

  • Be proactive! Prepare reports for analysis of product failure trends and service issues

Qualifications:

  • 1-3 years of related Desktop Support experience, or AA degree, or technical training or equivalent combination of education and experience

  • A+ certification a plus but not required

  • Solid experience and understanding of IT services and products

  • Enthusiastic about technology and willing to learn and stay on the cutting edge

  • Personable:

  • Relatable and responsible when interacting with ALL customer

  • You're a tech that customers look forward to seeing

  • Ability to transform technical IT solutions lingo into terms everyone understands

  • Consultative approach to solving issues – help us help them!

  • Reliable:

  • Impeccable follow-through to customer satisfaction

  • Track record of punctuality

  • Will attempt to connect to anyone you meet, no matter how difficult

  • Go-Getter:

  • Insatiable desire for knowledge, independence, and success – strive for more than the status quo

  • Not intimidated by problems you've never seen before – confidence is key

  • Hungry to work hard and hungry to grow your career!

  • Must be able to pass a stringent background check, drug screen, credit check, and psychological testing

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. * e X cell ™ Supports Equal Employment Opportunity* e X cell ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com .

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