CompuCom Desktop Support Technician in Two Rivers, Wisconsin
Desktop Support Technician
Ref No.: 21-00288
Location: Two Rivers, Wisconsin
At e X cell ,we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people.
— Desktop Support Tech Needed — On-Site in Two Rivers, WI — Contract Through 12/31/21 —
You will be expected to deliver exceptional customer service as the face of the company. You will be responsible for steady customer interaction, walking floors, fixing hands-on issues, addressing any technical problem they are experiencing. Be helpful, relatable, and pleasant while diagnosing and fixing their problems.
Solve a broad range of day-to-day onsite technical issues on network infrastructure and internal desktop systems
Provide end user support
Customize the customer experience for every individual – all communication, instructions, and product knowledge to the level of the individual
Determine the most cost-effective repair to minimize customer downtime
Be proactive! Prepare reports for analysis of product failure trends and service issues
1-3 years of related Desktop Support experience, or AA degree, or technical training or equivalent combination of education and experience
A+ certification a plus but not required
Solid experience and understanding of IT services and products
Enthusiastic about technology and willing to learn and stay on the cutting edge
Relatable and responsible when interacting with ALL customer
You're a tech that customers look forward to seeing
Ability to transform technical IT solutions lingo into terms everyone understands
Consultative approach to solving issues – help us help them!
Impeccable follow-through to customer satisfaction
Track record of punctuality
Will attempt to connect to anyone you meet, no matter how difficult
Insatiable desire for knowledge, independence, and success – strive for more than the status quo
Not intimidated by problems you've never seen before – confidence is key
Hungry to work hard and hungry to grow your career!
Must be able to pass a stringent background check, drug screen, credit check, and psychological testing
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. * e X cell ™ Supports Equal Employment Opportunity* e X cell ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com .