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CompuCom Desktop Support Technician II in Union City, California

Desktop Support Technician II

Ref No.: 21-00280

Location: Union City , California

As part of a leading IT managed services specialist with more than 12,000 associates worldwide, we rely on the personal relationships we build with our consultants and the clients who depend on them. Join the e X cell team.

We have an opening for a Desktop Support Tech II to assist with the support of approximately 700 users. The candidate must be professional, well-spoken, and A+ certified. Equipment supported includes Lenovo laptops and a mix of Network printers.

Work shift: Mon-Fri, 8 am to 5 pm, no nights, no weekends, and no on-call support.

Overview:

  • Supporting Windows 10

  • Microsoft Office O365

  • Remote access

  • Imaging

  • Work assigned using the ServiceNow ticketing system

  • IMAC – receiving equipment, unboxing, and deploying (set up, breakdown)

  • Break-fix support, changing system boards, HDDs, laptops, LCDs, etc.

  • Asset management: shipping and tracking equipment to remote users and documenting everything in the ticket

Qualifications:

  • 2+ years of tech support experience

  • CompTIA A+ required

  • Lenovo warranty certifications a plus

  • Good troubleshooting skills on both hardware and software

  • Must be detailed and process-oriented, able to work independently following detailed steps, documenting troubleshooting steps taken, and maintaining daily ticket status

  • Great customer service skills required

We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. * e X cell ™ Supports Equal Employment Opportunity* e X cell ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com .

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