CompuCom Desktop Support Technician in United States
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Position Summary: PC / Laptop & Deskside | Break-Fix Support | IMAC | Repair, test, image, and clean PCs, laptops, monitors, printers, and other related hardware.
Maintain, analyze, and troubleshoot, software and computer peripherals
Set up, configure, and add all hardware
Install, move, add, and change – large IMAC events expected for client printer migration and PC refreshes
Assure that all tickets requiring follow up work and/or calls receive appropriate attention
Printer configurations and setup (HP MFP, Zebra Label Printers, other top brands)
Handheld scanners (Intermec) programming and deployment as well as arranging services on broken units
Assist in developing and documenting improvements to current processes
Ability to handle multiple projects
Top 3 Must-Haves:
Uses a confident, positive attitude to deliver great customer experiences and to be invigorated by constant personal interaction
Deep understanding of diagnosing, troubleshooting, replacing PC / laptop hardware internal components (motherboard, hard drives, RAM, CPU), and understanding / troubleshooting skills on PC software (Windows blue-screen, Outlook, connect network printers)
Dependability; both to get work done independently, and for availability to work scheduled hours
3-5 years’ experience supporting PC hardware and software, server and network equipment; server application support monitoring
CompTIA A+ or Net+ would be nice to have
Experience working in an enterprise environment
Experience with asset management
Comfortable with face-to-face interactions, as will be required to provide technical support to end users in person at the customer site
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. * e X cell ™ Supports Equal Employment Opportunity* e X cell ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com .