CompuCom Jobs

e X cell has been staffing IT professionals at the top Fortune 100 companies for over two decades. Whether you are looking for a lower-level IT position or a high-level executive position, we are here to help you find the right opportunity.

Our client has a brand new opportunity for a Level 2 Technician to join their team onsite in Voorhees, NJ. This resource will provide day to day local \ remote desktop support, receive inbound calls, and answer questions.

Duties and Responsibilities:

• Facilitate customer resolution for calls and engage supervisors and managers to ensure operational consistency across all shifts

• Provide adds, moves, and change services, software imaging

• Perform inventory tracking and control

• Provide first level contact and service resolution for customer requests

• Provide timely communication on work assignment status and resolution

• Maintain ticket updates for all reported service requests

• Use scripted instructions to install Windows 10 and Microsoft Office, Cisco Jabber, and other desktop office productivity applications

• Perform install and upgrade for printers, computer hardware

• Perform general preventative maintenance tasks on computers, laptops, printers

• Perform remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment

• Effectively determine priorities and meet SLA's

Skills and Qualifications:

• Minimum 6 to 18+ months of IT experience

• CompTIA A+ certfication

• Working knowledge of Windows 10 and MS Office 365

• Working knowledge of PC hardware installation and troubleshooting, ticketing systems

• Basic understanding of Networks, Servers, Audio / Visual, and Telecom equipment to perform Smart Hands services

• Analytical, troubleshooting, and problem-solving skills

• Excellent communication, relationship-building, and internal customer service skills

• The ability to work in a project-based environment requiring flexibility and teamwork

• Adaptable and flexible in a fast-changing industry and work environment

• Willing to work off-hours and weekends when required for projects or emergency support

$28.90 per hour

Full COVID-19 vaccination may be required.

We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life/AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA/HSA Pre-Tax Benefits, Employee Discounts.

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. * e X cell ™ Supports Equal Employment Opportunity* e X cell ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com .

CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.