Job Information
CompuCom Desktop Support Technicians in Waukesha, Wisconsin
At e X cell , we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people.
We are currently searching for a qualified Desktop Support Technician to join our client for an onsite position in Waukesha, WI.
Duties and Responsibilities:
Set up and manage user accounts and permissions to access to a network
Uphold and test security, blocking unapproved access
Chalk out maintenance plan for the prevention of unexpected failures
Set up the organization's computer system to meet specific business goals
Monitor day to day computer performance
Update and maintain the computer inventory and equipment
Maintain and resolve issues on LAN / WAN, VoIP telephone, biometric, AV systems connections
Ensure desktop computers interconnection seamlessly with diverse system keeping in mind for compatibility factors
Help coordinate with vendors to resolve technical problems with desktop computing equipment and software
Endorse and apply upgrades to systems to ensure durability
Assess functional needs to regulate system purchase specifications
Resolve hardware and network connectivity issues
Validate & approve VPN access for all remote users
Assist in technical upgrading and maintaining of entire desktop systems
Support in testing and deployment of new applications and systems
Train and guide staff hardware and software usage
Advise staff on appropriate procedures for directing their IT-related queries and recommendations
Deliver IT and related assistance upon request, or as you deem suitable
Configure new desktops, routers, modems, and similar devices
Perform routine inspections and upkeep of existing installations
Update computer operating systems and other important software, as needed
Substantiate requests for hardware and software purchases and upgrades
Provide suggestions on appropriate training for staff
Skills and Qualifications:
Bachelor's degree in a computer-centered discipline preferred
Minimum 3 to 5+ years of experience as a desktop support technician or equivalent
Capabilities needed to deliver in-person and remote IT aid
Fantastic installation, diagnostic, upgrade, and restoration abilities
Excellent vertical and lateral thinking, not intimidated by complex problems
Superb time management skills, able to work independently
Strong written and verbal communication skills
CompTIA A+ / Network+, Microsoft, and Cisco certifications preferred
MCDST (Microsoft certified desktop support technician) preferred
MCSE (Microsoft Certified Solutions Expert) preferred
MCP (Microsoft Certified Professional) preferred
HDI – Desktop Support Technician Certifications preferred
Must be able to pass pre-employment drug screen
Basic understanding of Active Directory, Domains & VPN's
Experience with local and network printer support
Full COVID-19 vaccination may be required.
We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life/AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA/HSA Pre-Tax Benefits, Employee Discounts.
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. * e X cell ™ Supports Equal Employment Opportunity* e X cell ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com .
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CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.