CompuCom Desktop Support Technician II in Westchester, Illinois
Desktop Support Technician II
Oakbrook Terrace, IL
Hanover Park, IL
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Looking for a Level 2 Desktop Support Tech that will be responsible for 4+ sites in the Chicago area. Locations include Westchester, Oakbrook Terrace, Hanover Park, and Morris, IL. Looking for a well-rounded Tech who has experience in both Apple and PC products, and familiarity with iPhone and Android support. HP and other top brand printer support is a plus. Minor knowledge when it comes to networking gear and servers.
A+ certification is wanted and any other certs would be a plus.
Work schedule is 8 to 5, M-F.
Provides support to end users on a variety of issues
Responds to telephone calls, email and personnel requests for technical support
Activities include recognition, research, isolation, resolution, and follow-up
Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support
Documents, tracks and monitors the problem to ensure a timely resolution
May involve use of problem management databases and help desk system
Typically reports to a supervisor or manager
May lead and direct the work of others
3 to 5 years of experience in the field or related area
Knowledge of commonly-used tech support concepts, practices, and procedures
Experience and judgement to plan and accomplish goals
A wide degree of creativity and latitude is expected
May require an Associate's Degree in a related area
A+ certification desired
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. * e at http://www.excell.com/ X at http://www.excell.com/ cell at http://www.excell.com/ ™ Supports Equal Employment Opportunity* e at http://www.excell.com/ X at http://www.excell.com/ cell at http://www.excell.com/ ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com at http://www.excell.com/ .